Privacy Policy

Introduction

Boardwalk Vacaville Deck Builder respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website or services. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you request quotes, contact us, or use our services. This may include:

• Your name, email address, phone number, and mailing address
• Property address and details about your deck project
• Payment information when you engage our services
• Communication preferences and any messages you send us
• Photos or documents you share related to your project

How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with quotes, estimates, and project information
• To communicate with you about your project and our services
• To schedule appointments and complete your deck project
• To process payments and maintain financial records
• To improve our services and customer experience
• To send you updates, promotions, or newsletters if you opted in
• To comply with legal obligations and resolve disputes

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances: with service providers who help us operate our business, such as payment processors or scheduling tools; with contractors or suppliers as necessary to complete your project; when required by law or to protect our legal rights; or with your explicit consent for specific purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how visitors use our site. You can control cookie settings through your browser preferences. Some features of our website may not function properly if you disable cookies.

Third-Party Services

We may use third-party services such as Google Analytics, scheduling platforms, or form providers to help operate our website and services. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for how these third parties handle your information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically maintained for several years for warranty and legal purposes.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your information, subject to legal requirements
• You can opt out of marketing communications at any time
• You can withdraw consent for specific uses of your information

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will delete that information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act. You have the right to know what personal information we collect, how we use it, and who we share it with. You also have the right to request deletion of your information and to opt out of the sale of your information. We do not sell personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new Last Updated date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: